So, I just come fresh from redeeming my very first air miles flight. If I’d had an inkling of how much fun this is, I’d have done it years ago. The underlying principle seems to be to make it as unnerving as possible, with the ultimate goal of dissuading the collector from redeeming anything.
Before all this happens there is, of course, the ever popular Listen carefully to the following options routine on the phone. Three times over. As the fourth list of options is looming, I switch to the old randomly punch ’0′ or ’9′ routine, since that usually puts you through to a human being. Success! But satisfaction doesn’t last, because the opening gambit of the human being is to try and wheedle me into applying for a BMO Master Card. Uh… no!
The human being accepts this uncomplainingly (yes, I should have smelled a rat right there) and proceeds to book my flight, which works well enough. I even save 25%, because they’ve got a special offer on. Credit card at the ready, we’re waiting to hear the damage on fuel surcharges and taxes.
But no! Though compliant on the issue of the BMO Master Card, the human being (clearly on commission) is determined that I’m going to buy their ludicrously overpriced travel insurance. There are twenty-eight reasons for buying this, the human being informs me and without a hitch commences to recite every single one of them. In that desperate kind of monotone that tells you she’s memorized the entire spiel and there’s somebody listening in who’ll take note of every comma she misses.
Somewhere between Reason #12 and Reason #13 my eyes are starting to cross and my dog is going nuts. Ever seen a mastiff go nuts? The human being hasn’t and can’t be interrupted, let alone stopped, until she lights on the period at the end of Reason #28 some fifteen minutes later.
I’m being stubborn and decline despite the impressive performance, and I can hear she’s miffed. But to show she doesn’t really hold a grudge, she tells me she’ll email me the current travel advisory for my destination country. So we part friends.
A travel advisory for Denmark arrives in due course. I’m flying to Munich, but never mind. It’s good to know that I’ll be avoiding those nasty pickpockets loitering around downtown Kopenhagen…